Focus on quality – EFQM excellence certification in the Eötvös Loránd University Library Ser-vice

Authors

  • Krisztina Bergmann
    Affiliation
    Eötvös Loránd Tudományegyetem, Bárczi Gusztáv Gyógypedagógia Kar, Kari Könyvtár és Gyógypedagógia-történeti Gyűjtemény, könyvtárigazgató
  • Annamária Gombos
    Affiliation
    Eötvös Loránd Tudományegyetem Egyetemi Könyvtár és Levéltár, főigazgató
  • Katalin Kálóczi
    Affiliation
    Eötvös Loránd Tudományegyetem Egyetemi Könyvtár és Levéltár, főtanácsos
  • Zsuzsanna Vajda
    Affiliation
    Eötvös Loránd Tudományegyetem Egyetemi Könyvtár és Levéltár, főtanácsos

Abstract

In 2020, the ELTE University Library Service (ULS) became the first library in Hungary which was awarded the EFQM ̏Commitment to Excellence˝ certificate. This paper briefly describes the organization of EFQM, the quality assessment model and the recognition system developed. The authors present the application of ULS, describe the issues and results of self-assessment, and summarize the objectives and findings of the three development projects implemented under the application. The article briefly describes the most important changes to the EFQM Model 2020, which was introduced from 2021 and was significantly revised in terms of both content and design. With the introduction of the new model, the recognition system has also been renewed, which has had an impact on the development of the National Excellence Award and the National Excellence Recognition Scheme, which was relaunched in 2021

Keywords:

CAF, EFQM, EFQM Model 2020, Eötvös Loránd University Library Service, Quality assessment

Published Online

2021-10-31

Issue

Vol. 67 No. 3 (2021)

Section

Studies